Take a look at what people around the world are saying...
- Antonietta Bonomi, Adelaide, South Australia
I first purchased an amazing shower head by Bossini that would have cost me $5000 in Australia. I paid $3000 with tax from Fesal. When it arrived WOW!!! it was the most beautiful shower head I have ever seen!! and i have seen so many!! It came boxed, then wraped and bagged like an expensive piece of jewlery! After that pleasant experience I ordered all the taps for our new house. They arrived the day before yesterday, and WOW!! once again!!! They are so amazing! the quality and look of these taps are of superior class! Now I know why they are used through hotels like Bvlgari, Armani & Versace! They are truly beautiful!! The prices I paid for these taps, were much less than the regular looking taps I was going to buy in Australia! Another thing that is important to mention, is that Filippo, who speaks very good english, seems to be able to get most things for you, even if you dont see them on the website. Filippo is professional, patient always there to respond to any questions form anywhere he is, even from a good friends wedding! He has been a real pleasure to do business with and the end result has been truly satisfying! I will always look to them before I buy anything ever again! I cant recomend this website highly enough!
Ciao from Antonietta
- Thomas Spinnler, Switzerland
Good service, good price, speedy delivery.
At first I was sceptic about spending close to a five-digit sum in a not so broadly known webshop in a first buy. But together with Fillipo we figured out a way to gain my confidence that the good deal was real. Besides the great price I got quick replies, good service, speedy delivery and material in pristine condition. I am about to become a returning buyer. Absolutely recommended.
- Anastasia Alexandrova, Washington D.C., USA
I was pleasantly surprised by the efficiency and friendliness of the Fesal team. Client orientation is 100%. I got prompt answers to all my questions, all my concerns have been addressed even if going beyond the standard purchase of goods from the site. The products I received are of a very high quality and the entire experience has been a pleasure.
- Simon, Pymble, Australia
- Norway blog, www.byggebolig.no
- Homeone.com.au forum post
- Andrew, Adelaide, Australia
"Upon realising the Gessi mixer I wished to purchase was more than AUD$900 from my local retailer, I went online to see if I could source it for a cheaper price. Immediately Fesal came up in the top five Google search results and upon sending an enquiry email I was immediately contacted by Filippo to see if he could assist. I ended up paying less than $600 for the same unit delivered to my home in Adelaide. Throughout the process I received personal attention from Filippo at every stage of the process. The goods arrived in perfect condition and within two weeks of my order being placed. I highly recommend Fesal for highly effective service and a great range of premium products. Andrew Dean, Adelaide."
- Paul, Sydney, Australia
Delivery was two weeks to Australia, good communication and dialogue with Fesal and product was well packaged - will source products again
- E & S Papageorgiou, Sydney, Australia
Today we received our new tap from Fesal.com.au. Filippo was more than helpful, he confirmed exactly the tap we wanted and style. Throughout the whole process he kept us informed of the status of the order and delivery date. At first I didn’t believe the expected ETA but he kept his word and before you know it, it was delivered. It was packed very well and the tap is amazing. We couldn’t be more happier! We recommend Fesal to anyone, great service and very good prices. Thank you Filippo for a pleasant experience with your store, you know how to run a business and it shows keep up the great work.
- Anna, Perth, Australia
Just wanted to update you on my trip to Italy and meeting with Filippo. I can reassure you that he is a real person, with real business and with real desire to succeed in what he does by doing a right thing, not by ripping off people. Fesal is two people company. These young Guys in their 30th work long hours as they need to accommodate the time difference in different countries. They rent a small office in a warehouse about 2 hours away from Rome. That is all what they need to receive orders, pack and send the goods to their customers. The reasons they are "cheap" is not because Fesal is cutting corners but because there are only two people running business and they don't have huge overhead costs. They also keep a reasonable profit margin. People have been "robed" by local shops in Australia and we just do not know anymore what are the real prices for the items we are buying. Local prices are driven by high showrooms' rental fees, high wages to the sale assistants and high profit margins. Shops' philosophy is to sell less for more. Fesal's business practice is – sell more for less.
Last months, Fesal was announced by Gessi as third largest retailer of it's products. I saw a picture of Filippo receiving this award. That picture did not look like it was Photoshopped... It gave me reassurance that Fesal sells genuine Gessi products.
The reason why I went to Italy was because... I could. :) It was a good opportunity to take a break from building house and meet Filippo in person. Before ordering tiles from Fesal I wanted to see them myself. Exactly the same tiles at local shops would cost us $30 – $100 psqm more than from Italian retailer (not even manufacturer!). On 450sqm tiles we need for our house, my trip to Italy will be well paid off. We also would like to order WC and Bathtub. (By the way, please do not hesitate to ask Fesal if they can find for you products which you like but are not on their website. These Guys can find pretty anything you want!).
On my request, Filippo also took me to a local Italian carpenter who can custom make for you anything from kitchen/bathroom cabinets and internal doors to original furniture. I visited a few apartments to see his finished work and I was very impressed with the quality. The prices cannot be compared to the prices in China ( I also visited Chinese manufactures) but you pay for what you get. Still... the quotation (including transportation and local GST) for kitchen cabinets is about $5000 cheaper than the quotation we received from local kitchen manufacturer.
We also interested in purchasing some Italian lighting fittings (absolutely beautiful but ridiculously expensive in Perth).
Being an owner builder we are trying to save money but still have high quality finishing for the house. Fesal was a lucky discovery for us. I hope Russ will not take my comments as "advertising for Fesal". The reason I spent the last half an hour of my life typing this is because I want to share my honest opinion about Fesal and hope other people can save a lot of money they earned sometimes in much harder way than some local retailers.
Once again, you can follow our experience as owner builders on Twitter account O_B_Rock. I post there every step of building process and give a few tips how to avoid problems we face sometimes. I apologize if my English is not good at times as I am Russian and English is my third language.
- Whirlpool forum, Australia
- Musca Vlad, Romania
Salutare. Am primit hota pe care am comandat-o cu o precizie Elvetiana. Plata am facut-o asa cum am convenit . Alaturarea firmei voastre si a UPS nu este deloc intimplatare. Sunteti cei mai BUNI !!!!
Voi promova adresa http://www.fesal.com in rindul prietenilor mei din Romania. Serviciile oferite de voi si asistenta sunt de 7 Stele asemeni bauturilor vechi. Ma bucur ca v-am gasit.
Dumnezeu sa va aiba in paza. Paste fericit alaturi de cei dragi.
- Keith Chan, Hong Kong
"My experience with fesal.com is excellent! The first time I came to the website, I was greeted by Filippo on the live chat.
He helped me with my questions and quotation instantly, not like other websites that took days, or even weeks, to get back to me.
Filippo offered substantial discount over Hong Kong's MSRP for Gessi, Alape and V&B products.
On top of the extremely low prices offered, Filippo also offered excellent customer service!
He is always on top of my order, always willing to find out the answers for me at lightning speed. He also gave me many pictures and videos of the products
as they arrive at Fesal's warehouse. He is always in touch with you during and after shipment has arrived.
There is no better customer service anywhere.
I would recommend Fesal without hesitation."
- Stephan David, France
" it was a real pleasure to deal with fesal.com. Serious, fast, secured, i received the hood in 6 days after the transaction. You can trust them, their efficiency is pleasant as their helpfulness."
- Gema Solano, Espana
" Hola Filippo:
Tal y como tú me dijiste, hoy una semana más tarde de haber pagado la campana, ya la tengo en mi casa.
Como todavía no me han dado las llaves del piso donde va a ir colocada, no puedo ver cómo queda, así que cuando esté ya te mandaré una foto (bueno, si tú quieres)
Mamma mia, que caja más grande!!!!!!!!!! "
- Andrew Persson, Bristol, UK
" Hello Filippo,
I would be happy for you to use any comments on your website. I found you through google. I knew which cooker hood I wanted and, while looking for retailers, came across your website. I found your prices were considerably cheaper than I could find in the UK and so made the enquiry. I was also convinced to buy through you by your excellent communication. Having the instant chat option on your website made it very easy to get answers to questions I had and you quickly put my mind at rest about the validity of the warranty when buying from other countries. I have found your level of service and attention throughout the process to be excellent and the cooker hood arrived in good time and condition and is now just waiting to be fitted. Thank you for the time and attention you put into this order. It initially seemed strange to be ordering from another country, but I have found it has been just as easy and quick but at a much better price than buying here.
- Darin, N.Ireland, UK.
"Excellent customer service and communications at all times from Filippo.
Nice product at a good price, delivered in an efficient manner.
- John Hart, Helsinki, Finland
"The service I received from Filippo was excellent.
I ordered quite bulky items; two ovens and a large extractor hood yet they were delivered quickly and economically.
I saved hundreds of euros on the Finnish retail price.
Buy with confidence"
John Hart, Helsinki, Finland
- David & Sandra Wreglesworth (UK)
I am delighted to say that the Cooker Hood arrived safely yesterday.
I would like your company to be aware that your customer service has been excellent.
We have met with a catalogue of problems concerning the Cooker Hood due to the weather and various problems concerning the couriers.
These problems have been met with a friendly and courteous service from yourself and your company to try and resolve matters in a satisfactory way for us.
I shall certainly be recommending your company to friends and family and shall be informing them that you provide a first class service to your customers.
All too often good customer service is missing when making purchases over the internet, but I have to say this is certainly not the case when dealing with your company
and I will tell them to ask for 'Filippo'.
Thank you once again Filippo for your help and wonderful service"
- Foro de Facilisimo.com ( España )
" He hablaod con Filippo y ya me ha dado precios y me ha explicado lo de la garantia."
___ "R@" Foro de Facilisimo
- Aarrekartta (Finland )
" Tilasin kaunokaisen synnyinseuduiltaan Italiasta, nettikaupasta Fesal.info. Hintaa tuli postikuluineen 625€, mikä on kuitenkin 50€ vähemmän kuin Ikean malli olisi maksanut ja 200€ ... "
___ " Tiina Nieminen " Aarrekartta
- ( Hong Kong )
" I have just shared my positive experience with some Internet Forum user regarding buying things from you.
I am sure that some people will contact you directly on Gessi and Blanco product for sure. "
___ " Ken Wong " Hong Kong Discuss
- Patricia Lopez Begines ( Sevilla, Spain )
" A los pocos dias de realizar el pedido la recibi en mi casa, impresionatemete envuelta y sin ningun daño.
Aun mas impresionate cuando la abrir, aportaba toda la documentacion, garantia, factura, pegatinas, modo de funcionamiento e instalación
Ahora tengo una preciosa campana italiana en mi cocina que aparte de lo impresionate que es, es funcional.
No tengo ninguna queja respecto al trato que Filippo me ha dado y sí volveria a comprarla de nuevo. "
- Stephan Henze ( Kiel, Germany )
" Habe im Sommer 2010 eine Elica Star bei Fesal.info erworben, der Service und die Abwicklung war super.
Hatte die Abzugshaube bereits nach 4 Tagen daheim. Immer wieder gerne. "
- Aga ( Poland )
"Jestem naprawde zadowolona z zakupu. Okap prezentuje się świetnie, działa też bardzo dobrze, kosztuje połowę tego co w Polsce.
Z przesyłką nie było żadnych problemów. Świetny kontakt ze sprzedawcą. Gorąco polecam. "
- Heidi Millner ( United Kingdom )
" This is a really stunning feature for any kitchen. It combines extractor with lighting creating an outstanding product.
I had it delivered to the UK in less than a week - excellent service... "
- Marco Inverni ( Italia )
" Ottimo prodotto, spedizione sicura e con imballaggio adeguato, venditore cordiale, disponibile e puntuale. Acquisto perfetto. "
- Isa zamora rubio ( Bilbao, Espana )
" compre hace unos meses la campana om elica especial estoy super agredecida a filippo por atenderme divinamente la campana me llego
de maravilla sin ningun problema lo unico no venia el control remoto me puse en conctacto con filippo y sin ningun coste me mando al de
nada mi control remoto muchas gracias por todo y estoy loca de contenta con mi campana "
- Kasper Bejerholm Lund Rasmussen ( Denmark )
"Due to logistic problems my order was delayed one week, however I always felt very safe with the handling.
Filippo the business manager is very professional in his approach to international sales.
Whenever I wrote an email, he replied within the hour. I can only recommend anybody to do business with Fesal."
- M.Eric Schneiter ( France )
Je voulez vous remercié pour votre envois. Nous l'avons reçu les verres en parfaite état. Le paquet était emballé avec grand soin.
Nous allons monter la hôte après les fêtes de fin d'année, du fait que le cuisiniste et son monteur sont en vacance.
Donc encore une semaine d'attente pour nous. Merci encore pour votre suivis et votre professionnalisme et bonne fin d'année.